Return & Refund Policy

At Lexa India, customer satisfaction is our top priority. We ensure that all our products are carefully checked before dispatch. Please read our Return and Refund Policy carefully before making a purchase.

Returns

Products can be returned within 7 days of delivery only if they are damaged, defective, or incorrect. The product must be unused, in its original packaging, and in the same condition as received.

To initiate a return, customers must contact our support team with order details and product images (if applicable). Returns without prior approval will not be accepted.

Non-Returnable Items

Certain items such as perishable goods, hygiene-related products, or customized items are not eligible for return unless received in a damaged or defective condition.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days to the original payment method.

Late or Missing Refunds

If you have not received a refund after the processing period, please check with your bank or payment provider. If the issue persists, contact our support team for assistance.

Shipping Costs

Shipping charges are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refund amount unless the return is due to our error.

Contact Us

For any questions regarding returns or refunds, please contact us through our website or customer support channels.